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Welcome to your journey with Pack!

This job offer is designed to help you determine whether you’re the right fit for us, both professionally and culturally.

You can apply for this position here:

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About us

PACK

Pack is the people development platform to optimize talents’ performance and engagement.

We help companies map skills, identify strategic gaps and build personalized development plans faster and smoother than traditional HR solutions.

We combine:

• An international network of elite mentors and coahes
• A platform that turns growth into a process, not a guess
• A proprietary methodology rooted in behavioral science and execution

OUR VALUES:

• Performance-Focused
• Continuous Development
• Straightforwardness
• Founder Mode
• Fast Underdogs

MAMBA MENTALITY:

"Hard work outweighs talent.

Mamba mentality is about 4 a.m. workouts, doing more than the next guy, and then trusting in the work you’ve put in when it’s time to perform. Without studying, preparation, and practice, you’re leaving the outcome to fate. I don’t do fate."

Kobe Bryant

WHY WE NEED YOUR HELP

We are looking for a mid-level UX Designer to transform complex user needs into intuitive, research-driven experiences. This role focuses on user research, behavioral analysis, prototyping, and design systems, working closely with product and engineering teams to ensure our platform is user-centered and scalable.

About the role

Primary Responsibilities

1. User Research & Insight Gathering
   • Conduct qualitative and quantitative user research (e.g., interviews, usability tests, surveys) to uncover user needs, pain points, and mental models.
   • Analyze behavioral data and user feedback to inform design decisions and product strategy.
   • Support the Product Manager in synthesizing insights and translating them into actionable design opportunities.
   • Collaborate with product managers, developers, and stakeholders to align user needs with business goals.
2. UX Design & Prototyping
   • Design intuitive user flows, wireframes, flowcharts, and interaction patterns that make complex tasks simple and engaging.
   • Create interactive prototypes in tools like Figma (or your preferred tool) for usability testing and rapid idea validation.
   • Define and document interaction behaviors, micro-interactions, and UX patterns for scalable implementation.
3. Usability Testing & Design Validation
   • Run usability testing sessions to validate design solutions, iterate quickly, and continuously improve user experience.
   • Apply usability heuristics, accessibility (a11y) standards, and inclusive design practices to ensure products are usable by all.
   • Advocate for evidence-based design by leveraging insights, research findings, and data.
4. Design System & Visual Consistency
   • Contribute to and evolve the design system, centralizing design standards and ensuring consistency, scalability, and reusability of components.
   • Champion UX guidelines and documentation to maintain product coherence across the platform.

Secondary Responsibilities

• Collaboration & Alignment
  • Work closely with Frontend Engineers to ensure design feasibility and fidelity in implementation.
  • Partner with Product Managers to shape user stories, acceptance criteria, feature definitions, requirements, and success metrics.
  • Provide input in design critiques, ensuring solutions meet both user needs and technical constraints.
• Operational & Marketing Support
  • Support operations with demo materials, copy, and design assets when needed.
  • Contribute to marketing design assets and report design elements as required.
• Mentorship & Thought Leadership
  • Share knowledge and promote best practices in UX research, design, and prototyping across the team.
  • Stay up-to-date with UX trends, tools, and emerging practices, bringing fresh ideas to the team.

Requirements

Technical & Design Skills:

• English level: B2 or higher – we’re an international team; all meetings and communication are in English.
• Design Tools: Expertise in Figma (or equivalent tools like Sketch, Adobe XD) for wireframing, prototyping, and design systems.
• Research Tools: Familiarity with tools like Maze, UserTesting, Dovetail, or similar for conducting and analyzing user research.
• UX Principles: Strong grasp of usability heuristics, interaction design principles, accessibility (WCAG 2.1+), and responsive design.
• Prototyping & Testing: Ability to create interactive prototypes and run usability tests to validate ideas with tools like Lovable.
• User Stories: Experience writing or contributing to user stories and acceptance criteria.
• Metrics & Analytics (Nice to Have): Basic understanding of product analytics tools (e.g., Mixpanel, GA4) to inform design with data.
• AI Integration (Nice to Have): Experience designing for AI-centered user experiences, e.g., chatbots, recommendation systems, or LLM-powered interfaces.

Nice to Haves:

• You like putting yourself in the game
• You like learning by doing and making mistakes