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🔍 TL;DR

• Pack is one of Europe's fastest-growing HR tech startups, reaching €1.5M ARR in just 18 months and growing 20% month over month 🚀
• Our team of 12 is growing and we are approaching a new market: we are entering Spain 🇪🇸
• You are a rockstar who likes putting yourself in the game and wants to make a contribution in a dynamic and innovative company 🏀
• You are a people-focused person and you like the idea of working to make an impact in other people's lives 🧡
• We are a remote startup which is setting up its first HQ in Barcelona. At the same time, our team can work from anywhere with flexible hours and a KPI-based working mode 💻

About us

PACK

Pack is a development platform focused on digital mentoring and coaching born in 2022.

We aim to increase employees’ satisfaction, motivation, engagement, and retention and provide HR departments with personalised development plans and data to improve decision-making.

We do this thanks to 3 elements:

• an international network of world-star mentors and coaches
• a software managing all steps of growth programs
• our scientific methodology

OUR VALUES:

• People-focused
• Continuous Development
• Straightforward
• Relentlessly Resourceful

MAMBA MENTALITY:

Hard work outweighs talent.

Mamba mentality is about 4 a.m. workouts, doing more than the next guy, and then trusting in the work you’ve put in when it’s time to perform. Without studying, preparation, and practice, you’re leaving the outcome to fate. I don’t do fate.

- Kobe Bryant

About the role

This is a perfect position for:

• people who have been working in operations
• people who want to work in an autonomous and independent way, they are organized and precise
• people who thrive in building relationships, supporting people, and finding innovative solutions to problems

We are a team of 12 people with an average age of 27 y.o.. We are looking for someone who wants to become an Operation Specialist in the startup world and experience a very dynamic environment.

They will handle basic client support and management tasks for clients, users, mentors and coaches. They will focus on issue resolution, process documentation, and monitoring client feedback to identify improvement areas.

Moreover, we like people with an entrepreneurial spirit who are willing to get their hands dirty by challenging the status quo and bringing innovation with their ideas.

We know you may not have all these characteristics but, if you think you are the right person, we would love to meet you.

Main Activities

• Collaborate with the CPO and the Operation Specialist to ensure the seamless execution of business operations and strategies.
• Assist in managing and optimizing internal processes to enhance efficiency and productivity.
• Work closely with the ops and customer success teams to maintain high levels of user and client satisfaction/retention.
• Analyze user feedback and data to identify areas for improvement in our products or services.
• Contribute to the development of user success strategies and initiatives.
• Manage and nurture the network of professionals within our ecosystem, fostering valuable relationships.
• Collaborate with cross-functional teams to gather insights and drive improvements in operations.
• Prepare regular reports and updates on key operational and user success metrics.