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🟠 About us

PACK

Development platform to engage and retain talent

Pack is the people development platform for companies building the next generation of talent. We help you transform performers into A-Players — not with generic training, but with precision coaching, strategic mentorship, and a system that scales.

We combine:

• An international network of elite mentors and operators
• A platform that turns growth into a process, not a guess
• A proprietary methodology rooted in behavioral science and execution

WHY WE NEED YOUR HELP

Pack is growing fast.

We already partner with leading Italian and international companies, and now we’re expanding decisively into the French market — one of the most strategic geographies for our next stage of growth.

France has a strong learning culture, a mature HR ecosystem and companies that invest seriously in talent development. To win here, we need someone who turns our development plans into flawless execution: delivering programs, coordinating mentors/coaches, supporting clients and ensuring every project generates measurable impact.

You’ll be the operational engine that makes our methodology work for French clients — from onboarding to delivery — and you’ll help us build a presence that lasts.

OUR VALUES:

• People-Focused
• Continuous Growth
• Straightforward
• Founder Mode
• Relentlessly resourceful

MAMBA MENTALITY:

"Hard work outweighs talent.

Mamba mentality is about 4 a.m. workouts, doing more than the next guy, and then trusting in the work you’ve put in when it’s time to perform. Without studying, preparation, and practice, you’re leaving the outcome to fate. I don’t do fate."

-Kobe Bryant

About the role

This is a perfect position for:

• people who have been working in operations
• people who want to work in an autonomous and independent way, they are organized and precise
• people who thrive in building relationships, supporting people, and finding innovative solutions to problems

We are a team of 30 people with an average age of 27 y.o.. We are looking for someone who wants to become an Operation Specialist in the startup world and experience a very dynamic environment.

They will handle basic client support and management tasks for clients, users, mentors and coaches. They will focus on issue resolution, process documentation, and monitoring client feedback to identify improvement areas.

Moreover, we like people with an entrepreneurial spirit who are willing to get their hands dirty by challenging the status quo and bringing innovation with their ideas.

We know you may not have all these characteristics but, if you think you are the right person, we would love to meet you.

Main Activities

• Collaborate with the CPO and the Operation team to ensure the seamless execution of business operations and strategies.
• Assist in managing and optimizing internal processes to enhance efficiency and productivity.
• Work closely with the Ops and Customer Success teams to maintain high levels of user and client satisfaction/retention.
• Analyze user feedback and data to identify areas for improvement in our products or services.
• Contribute to the development of user success strategies and initiatives.
• Manage and nurture the network of professionals within our ecosystem, fostering valuable relationships.
• Collaborate with cross-functional teams to gather insights and drive improvements in operations.
• Prepare regular reports and updates on key operational and user success metrics.
• Assist in special projects and initiatives as directed by the CPO.

Requirements

Education & experience